TERRIBLE BRANCH (CRADLESTONE MALL MTN) AND CUSTOMER CARE EXPERIENCE

I bought a home Wi-Fi router some few months ago and all was fine until I missed a payment date and all went loose. No Wi-Fi signal for the past two months after having made payments. Excuses dropped in ONE AFTER ANOTHER when I go to the branch(Cradlestone Mall) where most of my payments were being made. Such excuses included: you missed your payment date, your router will be active the following month and do another payment and your router will be active when you get home and nothing goes as per promise. Upon making another visit to the am told that they cant do anything but just for them to log in a ticket and thereafter nothing. A call Centre call is made and one agent tells me the Wi-Fi Router location has been moved and nothing of that nature within stand. Another call is made and the answer is there is no Wi-Fi coverage withing a specified located yet the device was operational in the same spot of current existence. Another call to the Centre is made and a request for another payment is put on a table. Kindly have your customer at heart and know it costs less to maintain an existing customer that convincing a new client. More than 15 years of experience with MTN will be an otherwise stand.