1 reviews | Active since Feb 2012
Terrible and unprofessional service
<p>Terrible and unprofessional service</p> <p>I entered into a contract with MTN on the 04th November 2016 for IPhone 6 128GB with 200 minutes at R299 per month. (A copy the contract is available at my disposal).</p> <p>To my surprise MTN deduct/debit my account with R639 per month for the said contract. I have made several queries and follow ups at MTN Store Tzaneen Mall where the contract was opened but to this date the account has not been corrected to the correct subscription of R299.</p> <p>I made follow ups and even spoke to their Nicolette Pholoba who promised to attend and resolve the query but nothing has been done. I sent them copies of contract, statements as proof but It's been 5 months now and it is still not sorted. When i call their customer care im been taken from pillar to post.</p> <p> </p> <p>I highly regret doing business with MTN, they are so unprofessional and take people for granted. Im soo p****ed off!!</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the credit of R899.00 have been adjusted into your contract account it should take within 5 to working days to reflect.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
warm regards
mike
Complaints Management Team
Reference Number: ***3
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the credit of R899.00 have been adjusted into your contract account it should take within 5 to working days to reflect.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
warm regards
mike
Complaints Management Team
Reference Number: ***3
Thanks for the response, I also believe that you should privillage me (It will be great pleasure if it can be in the form of email) with the detail breakdown as to how did you adjust my account and arrive at that credit adjustment. It is only fair for me to know what am i being billed for, and if it is in line with the contract i entered with you.
Kind Regards
Mapela Makgoba
Thanks for the response, I also believe that you should privillage me (It will be great pleasure if it can be in the form of email) with the detail breakdown as to how did you adjust my account and arrive at that credit adjustment. It is only fair for me to know what am i being billed for, and if it is in line with the contract i entered with you.
Kind Regards
Mapela Makgoba