1 reviews | Active since Mar 2009
Terrible and unacceptable service
<p>I have had a subsrcoption attached to my fixed data line. Which for me is impssoible. I have logged 3 calls now with MTN, with an apparent 24-48 turn around time. 3 weeks on, i am still waiting for feedback. On each call, I was told, if they cannot trace it, the money will be reversed and i will be credited back for it. MTN are quick to run the debit order and take the money, but cannot sort out issues when raised.</p> <p> </p> <p>My contracts are all up for renewal, and from the looks of this, After almost 18 years with MTN, I think it may be time to tell them good bye. If this is also not resolved, i will take this to ICASA.</p>
Hi Itumeleng
Thank for your response after so many days.
This does not answer my question, and also does not resolve the issue of my refund.
1.This ia fixed line contract, which is not an open line. Which means it has a fixed cost and a closed line.
2. My contract is signed with MTN, and not with Strike Media. Strike Media has not right to ***gy back of my signed contract with MTN.
3. On my initial call to log this complaint, each of your techical team did not recognise this as one of MTN's supppliers on the database and were equally confused, so not sure where Strike Media's name has come from.
4. Also with chats with all your technical team, they all agreed a fixed contract could not have subsciptions attached to them.
Hi Itumeleng
Thank for your response after so many days.
This does not answer my question, and also does not resolve the issue of my refund.
1.This ia fixed line contract, which is not an open line. Which means it has a fixed cost and a closed line.
2. My contract is signed with MTN, and not with Strike Media. Strike Media has not right to ***gy back of my signed contract with MTN.
3. On my initial call to log this complaint, each of your techical team did not recognise this as one of MTN's supppliers on the database and were equally confused, so not sure where Strike Media's name has come from.
4. Also with chats with all your technical team, they all agreed a fixed contract could not have subsciptions attached to them.
Shock, horror. Another months bill, the same story. How usless can MTN be. They cant even respond to the questions above 2 weeks on, and they cant even stick to the promise made above.
"We have sent a request to the company your number was subscibed to (Strike Media) for cancellation of the subscription you have active with them. We have also requested them to send you a confirmation via sms as soon as the subscription is cancelled".
Enough is enough. Time to take this to the media, and ICASA and where ever else I can. I am tired of getting no responses and feedback from MTN.
Also, can you tell me how to port my numbers. I have had enough of this *****ing money from MTN.
Shock, horror. Another months bill, the same story. How usless can MTN be. They cant even respond to the questions above 2 weeks on, and they cant even stick to the promise made above.
"We have sent a request to the company your number was subscibed to (Strike Media) for cancellation of the subscription you have active with them. We have also requested them to send you a confirmation via sms as soon as the subscription is cancelled".
Enough is enough. Time to take this to the media, and ICASA and where ever else I can. I am tired of getting no responses and feedback from MTN.
Also, can you tell me how to port my numbers. I have had enough of this *****ing money from MTN.
Another week has gone by, and MTN buries its head like an ostrich. Cannot even bother to reply to its customers. Usless and embarssing.
Another week has gone by, and MTN buries its head like an ostrich. Cannot even bother to reply to its customers. Usless and embarssing.
Keep digging your head in the sand MTN. You will losing your loyal customers. Data line contract now cancelled. Next cellphone contracts. This is what you get if you don't actaully care about yout customers. Cheers MTN. By the end of this year, you will lose a customer of 15 years plus due to you ignorance.
Keep digging your head in the sand MTN. You will losing your loyal customers. Data line contract now cancelled. Next cellphone contracts. This is what you get if you don't actaully care about yout customers. Cheers MTN. By the end of this year, you will lose a customer of 15 years plus due to you ignorance.