1 reviews | Active since Sept 2016
Terrible and slow service
<p>I recently upgraded to an Iphone 6. Along with the upgrade was a sim replacement as my current sim is too large for the new phone. They said the port & sim swap would take 24 hours. Obviously I am eager to use my new phone but cannot. I tried calling the call centre for an update on the number port but keep getting pushed from pillar to post by staff who have no idea what they are talking about. No one knows which number I should call and I keep getting transferred between departments. Your service is *******.</p>
Good day Danie Du plessis
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our customers.
According to our records, your number is now active and is currently in use.
Please be advised that your account has an outstanding amount of R51.02, to avoid being suspended please settle this amount.
Kind Regards,
Bronwyn Saunders
REQ:***
Good day Danie Du plessis
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our customers.
According to our records, your number is now active and is currently in use.
Please be advised that your account has an outstanding amount of R51.02, to avoid being suspended please settle this amount.
Kind Regards,
Bronwyn Saunders
REQ:***