Terrible and Pathetic

MTN, The worst and pathetic service provider to deal with and frustrating.I lost my phone on the 4th of February 2022 and I contacted them to black list my device, I opened two query both of them are still open even today. it’s almost two months now every time I call them they send me from pillar to post and tell me that the query is still open. They are advised me to go to the store and sign a black listing form I went even that one I’m still waiting no response.

I called in on the 18th I requested to speak to a manager, I spoke to Niven or Marvin he promised to escalate the query to the support team and it should be sorted by to the 15 of March, I called MTN today they are still telling me the same story the query is still open Then I requested to speak to a manager again I spoke to Zinhle who promised to escalate the query to her superiors. Their customer service is so poor. This is inconveniencing me as I want to claim from my insurance . It’s almost two months now and it’s draining I’m tired of calling them and getting the same responses.