TERRIBLE AND FRUSTRATING CUSTOMER SERVICE, SLOW RESPONSES, UNWILLING TO INVESTIGATE ERRORS

On 28 December 24, MTN South Africa attempted to collect a debit order from my bank account. This is a verifiable fact, and MTN has the bank statements that show this. On 30 December, I alerted MTN that this is the case. I was assured by customer service it was not MTN, and my debit order (normally collected on 31 December) would he collected the following day (31 December).

Of course, the debit order was not collected (no record by my bank, despite 2 other debit orders going off that day).

I have followed up this issue FOUR times. Twice in person at an MTN branch, and twice via email. Instead of MTN taking the time to investigate the matter, each occasion they have insisted that the debit order date hasn't changed.

What reasonable reason does MTN South Africa have for a debit order supposedly being processed prematurely (despite MTN saying it wasn't), buy also not being processed on the day it was due (despite MTN saying it was)?

MTN South Africa your service is POOR, response times TERRIBLY SLOW (more than 3 weeks to reply to emails, with the same generic response), and your attitude to resolving legitimate customer complaints and unfair fees not only in contravention of the Consumer Protection Act, but a cause of immense FRUSTRATION and a WASTE OF TIME.