TERRIBLE AND DISGUSTING

So, I renew my contract March. I opt for the iPhone for life R100/m deal. Weeks later I notice the R100 not deducted from my account. Why?! MTN didn't register it. Now I'm told the deal no longer exists. TOOOOOO BAD MTN. Isigned up for it BEFORE the deal ended. Fix your INCOMPETENCE and give me the deal you promised. You most probably won't though- reason being- I was promised on my previous hellopeter message that I will be helped as MTN strives to keep customers happy- HOGWASH!!!! STILL NO HELP FROM MTN. STILL NO FEEDBACK. YOU ARE BEYOND USELESS!!!!!!! I got a call from a very kind and helpful lady, Alice, then suddenly as with all the other MTN staff, she vanished and is silent and I don't get any further feedback or resolution. DISGUSTING!!!!! P. S..... I expect my new phone March 2018!!!!!!!!!