1 reviews | Active since Mar 2010
What is WRONG with MTN - I have been an MTN user for over a DECADE and my due date was always the END of the month as I only get paid on the 27th of any given month. They have CHANGED the DUE DATE to BEFORE I get paid which means I am now ALWAYS in ARREARS and I get CUT OFF EVERY MONTH. I have faught tooth and nail to have them change it back to the 31st of the month but there excuse is I don't pay by DEBIT ORDER so I have now become a CASH CLIENT - biggest load of **** I have ever heard. I had NO PROBLEMS until they changed the due date WHY????? is beyond me. I now get CUT OFF EVERY MONTH!!!! This is a BAD reflection on MY CREDIT RECORD whereas before I I had NO ISSUES at all as my bill was paid BEFORE the 31st of the month. So what happens now is you get a bill for eg: R299 in January dated the 25th January and 25th February and the payments don't reflect until after the END of the month which means it looks as if I OWE them 2 MONTHS payments which is INCORRECT - before I used get a bill for R299 and paid R299 and that was it!!!!! This needs to be rectified and changed back to the DATE that I originally signed up for when I opened up a cellphone account!!!!! RIDICULOUS that they can not or should I say WILL NOT change my due date!!! It's fine because if this is NOT rectified soon I will be biding my time and they will be losing FOUR contacts and will go to another Service Provider. So, that's my gripe - NOT a very happy customer.
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