Terrible Accounts Department

Overall I am very happy with the service I have been receiving from MTN the past 6 years, but as of late it seems that customer service genuinely couldn't care less. I have been trying to get MTN to send me a PDF bill with my address on since last year November. Instore they tell me that they are not allowed to print or email me the bill, when I call customer service (resulting in 3 hours of painful calls) they tell me that they will email me the bill - this has happened more than 6 times, to this day I have not received my bill. I can't use the bill that I receive online as it's not an official statement.