Terrible

My MTN contract has finished and I've been trying to cancel the month to month contract for two months now. After being on hold with mtn for 35mins the first time. They told me the contract will be cancelled after my deductions on 15Dec. Then on the 15th Jan another deduction happened. Today I’ve been on hold twice one was over 10mins and the second one was 33mins with no one answering the call. This is really pathetic.