AS
ANTHONY S
1 reviews | Active since Jun 2013
06 Jul 2017, 13:10
Terrible
<p>I was a faithful mtn customer for 4 years, never gave them problems with payment, recently they handed over my account, saying I owe them, because they didn't pick up a payment I made in February, now I can't apply for a loan, because of their incompitency. I sent one of their stuff the proof of payment I did February, still haven't received a response.</p>
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MTN South Africa's replyOfficial
07 Jul 2017, 21:53Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly email us the proof of payment to *** will then log an urgent request with our banking department to investigate and allocate the payment to the account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***4
Best regards,
MTN South Africa's reply07 Jul 2017, 21:53
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly email us the proof of payment to *** will then log an urgent request with our banking department to investigate and allocate the payment to the account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***4
Best regards,