Terrible
<p>Once again, the accounts staff at MTN can't get a single thing right, first they don't debit my account and can't figure out why it didn't debit, then I get told I owe money and they need to double debit, I call in to accounts to resolve this and even speak to a manager, the manager apologises and assures me they will double debit in the new month to solve the problem, come the new month and I still haven't been charged for the amount missing, do you need help with getting a simple job done? This is just one of many difficulties and issues I have had with mtn, will not work with you again, you see your clients as numbers instead of people and treat them as such, well I refuse to work with such a poorly operated company.</p>
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MTN South Africa's replyOfficial
04 Apr 2017, 13:25Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that your previous debit order date was on the 7th of every month. Your debit date has been changed to the 1st of every month before the debit order was requested this changed the set up for the debit order not to be requested in March month.
The debit order will be requested on the 1st in the future. The March invoice will be debited on the 1-5-2017.
Kind Regards,
Alice van der Merwe
Reference Number: ***7
Best regards,
MTN South Africa's reply04 Apr 2017, 13:25
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that your previous debit order date was on the 7th of every month. Your debit date has been changed to the 1st of every month before the debit order was requested this changed the set up for the debit order not to be requested in March month.
The debit order will be requested on the 1st in the future. The March invoice will be debited on the 1-5-2017.
Kind Regards,
Alice van der Merwe
Reference Number: ***7
Best regards,
's updateReviewer Update
04 Apr 2017, 15:33Thank you for the reply Alice
The debit order date was changed with enough time to be debited for February, the debit order didn't come off and no one could tell me why, when I called in to query, I was assured that the problem would be resolved for March and both the standard debit order and the money owed would be taken off to ensure no other issues, I have only had the debit order for February come off and will most likely be told I owe money next month.
's update04 Apr 2017, 15:33
Reviewer Update
Thank you for the reply Alice
The debit order date was changed with enough time to be debited for February, the debit order didn't come off and no one could tell me why, when I called in to query, I was assured that the problem would be resolved for March and both the standard debit order and the money owed would be taken off to ensure no other issues, I have only had the debit order for February come off and will most likely be told I owe money next month.