Terrible

<p>Having bought the cellphone from Ackermans in Carlton centre (JHB) last year which was not working, I sent it through on the 26th of Nov 2016 was informed that it will be sorted within 6 weeks. Much to my surprise nothing has been successful till today. I have visited the store on the second weekend of every month but being told to wait for the supplier (MTN). On the 11th of March, Nina the store manager (Ackermans) told me she couldnt help i need to contact MTN in person. On the 13th of March I called ********** , was supp**** with the ref ********** to say within 24 hours i will get the refund reference number to take with to the store. After 2 days when I called back spoke to Siyabonga who referred me to Kabelo Mohlamme (Supervisor). He told me he is escalating it through to the senior manager. Nothing positive came out of that call. Called again spoke to Zandi and Sarida. Nothing positive. I am so frustrated of the stinking service from MTN no longer want anything to do with their services. All i need is my money so that i can go to a different service Provider. I dont want to call the call centre anymore .The money I have spent on calls and transport now exceed the dead phone i bought which has now brought more troubles in to my life. Is this what we call SERVICE in our SA. MTN really must improve on customer services.</p>