GM
Gerald M
1 reviews | Active since Mar 2009
05 Feb 2017, 08:29
terrible
<p>my cellphone was ****** on sunday the 4th of feb 2016, i called the call center to block the cellphone and spoke first to mbali who couldnt help me and then i phoned in on sunday and spoke to laverne who cut me off. i find this service ridiculous as all i want is to block a phone that is ****** </p>
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MTN South Africa's replyOfficial
07 Feb 2017, 10:34Good day Gerald,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly please provide us with the below information before we can proceed further with your request.
- Device Model and IMEI number.
- Your ID number.
- Date when device was ******.
You can respond to this post via email to *** and kindly please also copy and past your original post so we can assist further.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply07 Feb 2017, 10:34
Official
Good day Gerald,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly please provide us with the below information before we can proceed further with your request.
- Device Model and IMEI number.
- Your ID number.
- Date when device was ******.
You can respond to this post via email to *** and kindly please also copy and past your original post so we can assist further.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Tshepo M
REQ:***
Best regards,