1 reviews | Active since May 2016
Terribile service Westgate MTN ***) Warranty Assessment P10
<p>I litterally dont know who to speak to any more</p> <p>Firstly the system was off then i had to come back after been told off by Dineo, i then returned back to the store system still off line i tld Lumga i dont stay in this area if we can write a letter and please do all on my behalf, as when i done my upgrade i was in the area and because the phone was faulty i was told to bring to the store of purchase, when i first arrived to the store i opened the box showing here are all the items and removed my sim card from the phone and inserted it into another phone .3 days after booking my phone in i call MTN Westgate on the 11 June Lumga tells me the adaptor of my phone is missing "oooh shame" On the 14 June i call once again i get told the phone will be collect monday so 19th June i call Jacob the store manager tells me he is waiting for warranty feedback !!! So the 20th June i call ********** 349 and guess what !!! my phone has not even been to warranty for me to even get feedback...... all i want is my device that was not even 1month old . So i called the store again and speak to a Witness and this person tells me to get feedback i must come to store ???????????????? and drops the phone seriously???????? </p> <p>I have offically had it, its the 20th June today what more i feel like crying </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***2
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***2
