Terrable Service by pennacle marketing
<p>I have been a loyal customer for MTN also have insurance with them, i have never skipped any monthly instaments, I have a contract phone with them which was damaged and I logged a claim via pennacle marketing as advised, from the first week i have been getting terreble service, it looks like the people that work there have the "i dont care attitude" I never get any feedback until i do a follow up,</p> <p>Yesterday (08/02/2017) my new device was supposed to be delivered as promised that i will have it by then, the delivery guy phoned from Bloemfontein to deliver and on my email gave the correct adress Braamfontein and not bloemfontein, this gets to show how ******** they are. How i wish MTN can review their decision of outsourcing to pennacle marketing, this is so frustrating.</p> <p> </p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***