GS
Gerhard S
1 reviews | Active since Jul 2016
23 May 2018, 21:03
Terrable service
Have launched a complained with MTN about deductions on my account without my consent for company called VUclips. Apparently someone subscribed my number and after weeks of phoning MTN they cannot stop these subscriptions and even one advisor told me to stop using my contract.
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MTN South Africa's replyOfficial
29 May 2018, 08:18Dear Gerhard,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Kindly note we can confirm that the subscription has been cancelled. You can also unsubscribe by dialing *141*5#.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future. If you have any additional questions or wish to discuss this matter further, please don’t hesitate to contact me via email me at ***
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply29 May 2018, 08:18
Official
Dear Gerhard,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Kindly note we can confirm that the subscription has been cancelled. You can also unsubscribe by dialing *141*5#.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future. If you have any additional questions or wish to discuss this matter further, please don’t hesitate to contact me via email me at ***
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,