Termination of contracts and migrating to PayAsYou

I have three numbers on contract with MTN, two of which were coming to an end on 05 December 2015. On 13 October 2015 I contacted the 808 number to request that the contracts on the two numbers be terminated on 05 December and both be migrated to PayAsYouGo.<br> I received two references, *** and ***, as well as a confirmation email from MTN.<br> On 04 December 2015 I again contacted the 808 number to confirm that the contracts will be terminated on 05 December 2015 and both migrated to PayAsYouGo. It was confirmed by the operator with reference ***, as well as a confirmation email from MTN.<br> It is now already 09 December 2015, and so far nothing has happened. <br> Kindly terminate my contracts and migrate them to PayAsYouGo immediately, effective from 05 December 2015.<br>