BM
BUYISIWE M
1 reviews | Active since Apr 2015
14 Apr 2015, 12:01
TERMINATION OF CONTRACT PROCESS
My cellphone contract with MTN has gone over 24 months, but no one has contacted me to cancel it. I have tried numerous times to contact MTN via the 808 number but it always engaged, notification for termination time is running out and I cannot to pay this anymore as I have resigned from my job. they have loaded April airtime to trap me to be in arrears for APRIL so that the contract is prolonged. their call centre is appauling, customer calles automatically get dropped. i regret taking up a contract with them
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MTN South Africa's replyOfficial
01 May 2015, 07:21Hello buyisiwe.mavuso,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that were experience technical problems in our 808 call centre, however that has since been resolved.
According to our records, the number provided above has been cancelled and migrated to prepaid. Kindly note that there is an amount of R270.40 outstanding on your account. This is for the April invoice, which is for usage from the 13 March to the 13 April. This amount also includes a R11.40 admin fee due to the returned debit order.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that were experience technical problems in our 808 call centre, however that has since been resolved.
According to our records, the number provided above has been cancelled and migrated to prepaid. Kindly note that there is an amount of R270.40 outstanding on your account. This is for the April invoice, which is for usage from the 13 March to the 13 April. This amount also includes a R11.40 admin fee due to the returned debit order.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply01 May 2015, 07:21
Official
Hello buyisiwe.mavuso,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that were experience technical problems in our 808 call centre, however that has since been resolved.
According to our records, the number provided above has been cancelled and migrated to prepaid. Kindly note that there is an amount of R270.40 outstanding on your account. This is for the April invoice, which is for usage from the 13 March to the 13 April. This amount also includes a R11.40 admin fee due to the returned debit order.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that were experience technical problems in our 808 call centre, however that has since been resolved.
According to our records, the number provided above has been cancelled and migrated to prepaid. Kindly note that there is an amount of R270.40 outstanding on your account. This is for the April invoice, which is for usage from the 13 March to the 13 April. This amount also includes a R11.40 admin fee due to the returned debit order.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,