Termination Of Contract Of 24 Months ***)

Good Day

I have requested Mtn to terminate my contract as it has ended in November 2020. An email was sent on the 12th October 2020 to which I has no written response and a second request was sent on the 23rd November 2020 to which Mr Edward Phaka requested his team members to assist me. On the 27th November 2020 Grace Monametsi required details which I provided. On the 30th November 2020 Palesa Phoku escalated the query to Retention.

Much to my dismay I was debited R539. 00 on the 28th December 2020. The reference on my bank statement being Mtnsp Ba *** 0000. I was not entitled to pay this amount and asked the bank on 28th December 2020 to reverse the debit order. I was charged R40 fee for the disputed debit order. I would like this amount refunded.

On the 25th January 2020 Mtn had the audacity to once again debit me with R1089. 50. The reference on my bank statement is Mtnsp Ba ***0 00 00. Why has this debit order been raised in January 2021when I requested that the contract was to be cancelled as the contract terminated in November 2020.

I want this to be reversed as I am not going to request the bank to do so.

I only had one interaction from a lady named Zama telephonically.

Kindly provide me with an explanation urgently as I am not impressed in the way this matter was handled.

Awaiting your urgent response.

Regards

Rahima D Vahed (Mrs) ***

PS: I sent them an email. I called them Thulile dropped the phone on me. I called the second time. Tinyiko was helpful and gave me a Ref No: ***9. She put me through to Cancellation/Retention. No one is answering. Still holding on. In response to my email Palesa advised that the query is been dealt with and that someone will call me. All this is happening today 26th January 2021. Again no one bothered to call me to resolve the issue. I am 35 minutes on the phone. I rest my case after 35 minutes. I had to hang up.