Termination of Contract - MTN Direct

<p>I have just had a very upsetting and negative experience with MTN Direct which rings true to what I have previously heard about MTN's customer service and willingness to assist. I signed up for a great deal with MTN on the 28th November 2016 (Cyber Monday deal - 50GB data and 10 000 MTN to MTN minutes). Upon signing up for the deal telephonically, I dealt with a service consultant Pamela, who assisted me in getting the deal that I wanted. At the time, she mentioned that there was no stock for the phone that I wanted - iPhone Plus 128GB in Black, but there would be soonest. It has now been a month and I am yet to get the phone. I called MTN Direct yesterday to see what was happening and the service consultant mentioned that I would be getting my phone next week. Today, I received an SMS indicating that my application had been terminated due to the lapse of time and as such, I have lost out on the deal. I called Pamela, my point of contact at MTN Direct and she indicated that nothing could be done, depsite speaking to her supervisor, who was unhelpful and not willing to chat with me. This has left a bitter taste in my mouth from what started as a great experience with Pamela serving me to where I am now - a highly dissatisfied customer. I have since bought thousands of Rands of accessories for the iPhone which I cannot return now and the other "deals" available are far from comparible to the one that initially took. </p> <p> </p> <p>Please can someone urgently get in touch with me to assist in remedying this situation. </p> <p> </p> <p> </p>