1 reviews | Active since Dec 2012
Termination of contract- DAY LIGHT *******
I have been in contact with MTN customer line to cancel my contract which expires on the 08/01/16.<br> 1st, i spoke to a lady who told me i need to call on the 09/01/16 to cancel my contract.<br> I called a few days later and spoke to another Agent who told me that is not the case i actually need to give notification 30days before the contract expires and she gave me a reference number # ***- which is what the wesite states.<br> As i had not received written confirmation i called again on the 16/12/15 and i spoke to a gentleman who seemed not to be confident or interested in the information he was giving me - He too advised me that i need to call on the 09th to cancel my contract and he went ahead and told me that no cancellation notification has been done and that i requested a sim swap for the #***. <br> on this call i was assured that the cancellation had been logged - # ***.<br> <br> With all these calls i specifically requested that i do not receive data this month so that my last payment date would be December. Yesterday i received data & again i called #*** and was advised i need to pay in Jan for the Dec data. all i really want is to cancel my contract & stop paying MTN!!
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Retentions Department for assistance.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Retentions Department for assistance.
Kind Regards
Nompumelelo
REQ:***
