HvdM
Henri van der Merwe
1 reviews | Active since Apr 2011
15 Jun 2015, 13:05
Termination of Contract - conversion to Pay-as-you
Despite my contract being past the expiry date, and having given notice some time ago via callcentre and MTN Active query that I will NOT continue the contract, when I eventually get through to the call centre, I cannot get a straight answer about when and how to convert my SIM card into Pay-as-you-go.<br> Logging queries on MTN Active is pointless as you get no feedback whatsoever,
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Replies (1)
MTN South Africa's replyOfficial
17 Jun 2015, 15:01Hello henrivdm,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We have now tried migrating your number over to prepaid, however we've encountered an error. We've requested our Billing Support Team to clear the error and then we will be able to migrate your number over to prepaid.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We have now tried migrating your number over to prepaid, however we've encountered an error. We've requested our Billing Support Team to clear the error and then we will be able to migrate your number over to prepaid.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply17 Jun 2015, 15:01
Official
Hello henrivdm,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We have now tried migrating your number over to prepaid, however we've encountered an error. We've requested our Billing Support Team to clear the error and then we will be able to migrate your number over to prepaid.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We have now tried migrating your number over to prepaid, however we've encountered an error. We've requested our Billing Support Team to clear the error and then we will be able to migrate your number over to prepaid.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***