MM
Mosima M
1 reviews | Active since May 2015
21 May 2015, 04:03
Termination of contract
I went to midrand branch asked to have my contract terminatedand keeping the number as prepaid. They agreed that on the 8 may 2015 the number will no longer be contract but prepaid.20 may 2015 they load the numbers involved with airtime.try calling the 808 number .Our call centre is currently down due to some technical issues.
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Replies (1)
MTN South Africa's replyOfficial
26 May 2015, 14:49Hello mmanyane345,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. We are experiencing problems at the moment and would like to advice that this matter is receiving priority attention.
According to our records your request has been escalated to the management team of our Retentions team for urgent attention.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. We are experiencing problems at the moment and would like to advice that this matter is receiving priority attention.
According to our records your request has been escalated to the management team of our Retentions team for urgent attention.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply26 May 2015, 14:49
Official
Hello mmanyane345,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. We are experiencing problems at the moment and would like to advice that this matter is receiving priority attention.
According to our records your request has been escalated to the management team of our Retentions team for urgent attention.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. We are experiencing problems at the moment and would like to advice that this matter is receiving priority attention.
According to our records your request has been escalated to the management team of our Retentions team for urgent attention.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***