1 reviews | Active since Aug 2015
Termination of contract
<p>Contract/Cell No: ********** 415 Acc No: C ********** </p> <p>This contract was in my name and my son was responsible for the payment. He is unemployed from January 2016. During this time we discussed with Whasanta (from Alltech Autopage) to settle this account and terminate the contract.</p> <p>The payment were made as follows:</p> <p>11 January 2016 - R1000, 5 February 2016 - R1000, 7 March 2016 - R1000 and the final settlement on 7 April 2016 - R1360.50.</p> <p>To our surprise we still getting billed monthly, no airtime was used since January but we kept on paying. We contacted Alltech Autopage but were diverted to mtn every time. Communications with mtn were conducted on the following days with no results.</p> <p>26 May 2016 we spoke to Mbolokazi Nyembe and we emailed her all the proof of payments with no success.</p> <p>13 June 2016 we spoke to Refilwe Mokale (Ref No: ********** 38) to sort our problem out with no success again.</p> <p>mtn must have the most incompetant consultants I know of.</p> <p>I need this sorted please!!</p> <p>Nic van Rensburg</p> ********** <p> ********** 518</p> <p> </p>
Good Day Nic
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per our records your account was in arrears with Autopage and the payments made were to bring the account up to date. Please note that the account is active and billed on month to month basis.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Good Day Nic
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per our records your account was in arrears with Autopage and the payments made were to bring the account up to date. Please note that the account is active and billed on month to month basis.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Zukiswa,
We arrange with Aotopage to CLOSE the account after the arrears have been paid and this is not happening.
This account was last used in 2015 and no longer in use.
So, please close this account immediately! I will not be held responsible for any moneys after my last payment on 7 April 2016. This was discussed and aggreed with Autopage (Whasanta).
I you want to improve on the service delivery please onnour my agreement with Autopage. There must be records of our discussions with Autopage.
I have paid over R4000 and did not use any data or made use of the airtime.
Thanx
Zukiswa,
We arrange with Aotopage to CLOSE the account after the arrears have been paid and this is not happening.
This account was last used in 2015 and no longer in use.
So, please close this account immediately! I will not be held responsible for any moneys after my last payment on 7 April 2016. This was discussed and aggreed with Autopage (Whasanta).
I you want to improve on the service delivery please onnour my agreement with Autopage. There must be records of our discussions with Autopage.
I have paid over R4000 and did not use any data or made use of the airtime.
Thanx
And nothing is happening and nobody is replying..........
And nothing is happening and nobody is replying..........