YH
Yaghoob H
1 reviews | Active since Feb 2012
09 Feb 2016, 09:03
Termination of contract
Hi There,<br> My 3G Data contract will be expire on 08-Mar-2016 and I have called on 05-Feb-2016 to notify them prior for termination of my contract and the operator told me I have to call exactly before 30 days notice which was today 09-Feb-2016 and then I have called again today and operator mentioned no need to call now, you must call us on day after your contract expired.<br> I don't know which one is right and why they telling me different thing.<br> my today contact reference number is: *** (8:15 AM - 8:30 AM)<br> <br> Yaghoob,
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MTN South Africa's replyOfficial
10 Feb 2016, 07:55Hello yaghoob_h,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that cancellation request is required 30-90 days before the contract expires. The 2GB package will expires 2016-03-08. We have sent the request to the cancellation department to set up the cancellation request for the contract the reference number ***.
If you require to convert the number to prepaid this can only be done a day after the contract expires and no 30 days are required.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that cancellation request is required 30-90 days before the contract expires. The 2GB package will expires 2016-03-08. We have sent the request to the cancellation department to set up the cancellation request for the contract the reference number ***.
If you require to convert the number to prepaid this can only be done a day after the contract expires and no 30 days are required.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply10 Feb 2016, 07:55
Official
Hello yaghoob_h,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that cancellation request is required 30-90 days before the contract expires. The 2GB package will expires 2016-03-08. We have sent the request to the cancellation department to set up the cancellation request for the contract the reference number ***.
If you require to convert the number to prepaid this can only be done a day after the contract expires and no 30 days are required.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that cancellation request is required 30-90 days before the contract expires. The 2GB package will expires 2016-03-08. We have sent the request to the cancellation department to set up the cancellation request for the contract the reference number ***.
If you require to convert the number to prepaid this can only be done a day after the contract expires and no 30 days are required.
Kind Regards,
Alice van der Merwe
***