ER
Elizabeth R
1 reviews | Active since Jul 2015
14 Jul 2015, 12:40
Termination of contract
I have entered into a contract (account no A ***) with MTN. On 5 May 2015 via an email I informed MTN that I would like to cancel this contract and asked for the termination date and when the last debit order would be. MTN rep**** on 17 June 2015 and informed me that the termination date of the contract is 2015 02 25 and the last debit order would be on 2015 03 31 (***). To date the amount of R 198.99 is till been deducted from my bank account and although I have been numerous times to our local MTN store and requested an answer via email from customer care, I did not receive any response. I phoned MTN without any success and they keep on telling me MTN is on strike.
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MTN South Africa's replyOfficial
29 Jul 2015, 15:09Hello greyfeet,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your migration request has been escalated to retention department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your migration request has been escalated to retention department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
MTN South Africa's reply29 Jul 2015, 15:09
Official
Hello greyfeet,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your migration request has been escalated to retention department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your migration request has been escalated to retention department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***