KL
Kgopotso L
1 reviews | Active since May 2015
30 Jun 2015, 10:05
Termination of Contract
I received the Rescission and Cancellation Request Form on 15/06/2015 @11:10 from Faith Matsibe and I rep**** with the signed form plus copy of ID @12:05, on 17/06/2015 @16:18 Nthabeleng Molefe sent the form again, rep**** @16:22 informing her that I did sent the form with ID copy and that [URL Removed] is not a valid email address, then on 19/06/2915 Wiseman Zulu sent me the form again (3rd person sending me same request) @15:33, rep**** @15:47 with the documents! <br> <br> Now I don't know what to say as this shows that MTN is just ***********, and I want that contract cancelled as in today and if my account is debit please reverse that debit!
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MTN South Africa's replyOfficial
08 Jul 2015, 12:04Hello Soulmate,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation, I have sent your number *** to be migrated for prepaid and the airtime will be forfeited.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation, I have sent your number *** to be migrated for prepaid and the airtime will be forfeited.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
MTN South Africa's reply08 Jul 2015, 12:04
Official
Hello Soulmate,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation, I have sent your number *** to be migrated for prepaid and the airtime will be forfeited.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation, I have sent your number *** to be migrated for prepaid and the airtime will be forfeited.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***