1 reviews | Active since Apr 2011
TERMINATION OF CONTRACT
I have been struggling to cancel my MTN contract for 3 weeks now.<br> <br> My contract has ended this month but I'm unable to contact MTN to stop it.<br> <br> First I tried calling 808 to try and cancel my contract over the phone. All I get is a woman saying \The call centre has been disrupted and they apologise for the inconvenience". And then the line goes dead. I even emailed [Email Removed] with NO response. I even went into two different MTN branches to cancel it there but all they could tell me is to phone 808 from my MTN phone and that MTN IS ON STRIKE. I've been phoning 808 ever since and I keep getting the same message saying the call centre has been disrupted and after holding on for half an hour to an hour the call gets cut off.<br> <br> I WANT TO CANCEL MY CONTRACT NOW!!!!!!<br> <br> Otherwise I will have no choice but to stop the debit order and to keep my emails sent as proof of cancellation. """
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that your query has been transferred to the relevant functional unit for resolution.
Warm regards
Tshepiso
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that your query has been transferred to the relevant functional unit for resolution.
Warm regards
Tshepiso
REQ:***
