KVdw
Kitty Van der walt
1 reviews | Active since May 2010
08 Jun 2015, 17:25
Termination needed ASAP
I want to cancel my cell-phone contract with MTN. Since it takes on average between 20 to 30 minutes to get through to a MTN consultant telephonic, The reason for my request for cancellation is as follows: I have a MTN Choice 3GB sim only contract that i have upgraded to in February for R159 p/m. My monthly subscription including VAT for that contract is between R175 and R184 p/m. and then they add HW fees also for R115. Even though I have signed for a R159, 3GB sim only contact. MTN keeps on charging me incorrectly. On May account i was charged R289.98 suppose to be only R159..On my June billing i was charged R298.75, which suppose to be R159. April was i charged R306.14, should be R159.March was R306.14. I've received response from MTN stating that the problem has been corrected they have corrected half of the problem. BUT its still not correct.To date they owing me an amount of R283.43, for which i have told MTN about it. MTN has wrongly charged me for the 3GB data as per what i have signed for. MTN is fsst to take your money and to suspend your cellphone line. Since MTN is incapable of resolving this issue, I'm requesting immediate cancellation of my contract.
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MTN South Africa's replyOfficial
10 Jun 2015, 10:59Hello Sparkling,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that you are on My Choice 3GB, which charges R174.56 a month minus a R35.09 discount. The total amount is R139.47 without vat.
The H/W fees are the charges for the handset that was issued when the upgrade was done. If the handset taken costs more that the handset that is part of the package, you are charged for the difference and then it gets multip**** by the 24 months of your contract. The HW (hardware) fees for R115.42 are for the handset issued.
I will escalate the query to the retentions department for the cancellation of your contract as they need to calculate the early termination fee and advise you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that you are on My Choice 3GB, which charges R174.56 a month minus a R35.09 discount. The total amount is R139.47 without vat.
The H/W fees are the charges for the handset that was issued when the upgrade was done. If the handset taken costs more that the handset that is part of the package, you are charged for the difference and then it gets multip**** by the 24 months of your contract. The HW (hardware) fees for R115.42 are for the handset issued.
I will escalate the query to the retentions department for the cancellation of your contract as they need to calculate the early termination fee and advise you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply10 Jun 2015, 10:59
Official
Hello Sparkling,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that you are on My Choice 3GB, which charges R174.56 a month minus a R35.09 discount. The total amount is R139.47 without vat.
The H/W fees are the charges for the handset that was issued when the upgrade was done. If the handset taken costs more that the handset that is part of the package, you are charged for the difference and then it gets multip**** by the 24 months of your contract. The HW (hardware) fees for R115.42 are for the handset issued.
I will escalate the query to the retentions department for the cancellation of your contract as they need to calculate the early termination fee and advise you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that you are on My Choice 3GB, which charges R174.56 a month minus a R35.09 discount. The total amount is R139.47 without vat.
The H/W fees are the charges for the handset that was issued when the upgrade was done. If the handset taken costs more that the handset that is part of the package, you are charged for the difference and then it gets multip**** by the 24 months of your contract. The HW (hardware) fees for R115.42 are for the handset issued.
I will escalate the query to the retentions department for the cancellation of your contract as they need to calculate the early termination fee and advise you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,