Terminated Service

Ive been on the MTN network for quite some time to such an extent that I ported back from cell c. Ive been keeping my *** number more than 10 years. Today at about past 13:00 or so, my sim card just decided to disconnect. Ive beeeeen holding on for your 173 agents to assist me until eventually I was told to remove the sim and battery and re-insert until it works. It still doesn't work. I spoke to Ashley the 173 floor manager and I am advised to do a sim swop???? Is this what you call service?? It clearly is not...Do not sell sim cards that disconnect from time to time No ****en wonder your headline earnings look as dismal as they are because customer retention is not part of your strategy. <br> <br> I want feedback on this my new email address is [Email Removed]