1 reviews | Active since Mar 2012
Terminated contract no cancelled
A*** > now Legal department which you cant get hold of or response <br> Contract expired 16 June 2015, phone ****** and reported on the 8 April 2015, with notice that I will not renew the contract at all. I received notification in Oct 2015 of an arrears amount that needed to be settled, that I did on the 20 Nov 2015 to cancel contract. Up to today I am stilled getting billed monthly which I stopped DO from my bank and now a legal situation on o/s invoices. I just cannot understand why I am liable for charges from settlement in Nov to date if I was clear in my conversation that contract must be cancelled in full and number revoked. This has now created unnecessary stress and placed my name in a bad repetition, listed on the credit bureau. <br> Unacceptable!!!!
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Legal supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Legal supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***