1 reviews | Active since May 2014
termanation of contract upgrade
i have bee experiencing an issue with the MTN customer service call center. i eligible for an upgrade and my contract end 07/02/2016. and i have been calling since December 2015 and have advised that call center agent that i do not want and upgrade, two consultants advised me to call on 08/02/2016 and now i receive an sms saying that i must send a written notice with 20 working days, i call MTN and spoke to Mohau Parkie call *** and he said that if i left it till the 08/02/016 i would have had to pay till April for a contract that i do not want, he says that i was advised wrong. he sid that he has sent an e-mail to retention. my query is still not resolved and i have been calling and calling, i want written confirmation that my contract has been cancelled. This would be pure ***** if i made to pay for something i do not want anymore because of *********** staff
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that your number has not yet been cancelled as you are still in contract. The termination date for your contract is 2016-02-07. Should you wish to cancel and migrate your number to prepaid, you need to contact 808 on the 2015-02-08 for the request to be processed. Your last debit order will be on the 2016-01-25 if your request is received and processed on the 2015-02-08.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that your number has not yet been cancelled as you are still in contract. The termination date for your contract is 2016-02-07. Should you wish to cancel and migrate your number to prepaid, you need to contact 808 on the 2015-02-08 for the request to be processed. Your last debit order will be on the 2016-01-25 if your request is received and processed on the 2015-02-08.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***