MH
Mario H
1 reviews | Active since May 2015
02 Jun 2015, 08:07
Term and Condition
Good day<br> <br> Thanks for coming back to me.I mention in the complaint about the Technical Fault report it stipulates the term and condition that point 13. Repairs quotation are valid for a period 5 working days .I receive a call from Parmela on the 11.05.2015.MTN is not apply accordingly to the terms and condition that both parties agreed..Please advice who will liable for the quote rejection cost.?Please advise<br> <br> Regards,<br> Mario Heynes
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MTN South Africa's replyOfficial
17 Jun 2015, 09:40Hello Enidcrystal1234,
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
There is a quote rejection fee of R330.00 incl. vat applicable when the repair quotation is rejected by client or the quote has expired. If you had rejected the repair quotation you being the client would be liable for the rejection fee. This is a standard business rule.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Yahya
REQ:***
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
There is a quote rejection fee of R330.00 incl. vat applicable when the repair quotation is rejected by client or the quote has expired. If you had rejected the repair quotation you being the client would be liable for the rejection fee. This is a standard business rule.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Yahya
REQ:***
Best regards,
MTN South Africa's reply17 Jun 2015, 09:40
Official
Hello Enidcrystal1234,
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
There is a quote rejection fee of R330.00 incl. vat applicable when the repair quotation is rejected by client or the quote has expired. If you had rejected the repair quotation you being the client would be liable for the rejection fee. This is a standard business rule.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Yahya
REQ:***
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
There is a quote rejection fee of R330.00 incl. vat applicable when the repair quotation is rejected by client or the quote has expired. If you had rejected the repair quotation you being the client would be liable for the rejection fee. This is a standard business rule.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Yahya
REQ:***
Best regards,