BR
Ben R
1 reviews | Active since Mar 2019
20 Mar 2019, 18:04
Tell me why!!!!
"Handed over to Attorneys" Nobody can tell me why???????? I have been handed over to the attorneys, they say if I want to know why, I must phone MTN. I phone MTN, they say the file have been handed over to the attorneys and only they can tell me why???? I get 3 to4 sms a month telling me I must pay!! If I ask what for, they cant tell me???? They can tell me the amount to pay, but they cant tell me what it is for!!!!!!
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MTN South Africa's replyOfficial
22 Mar 2019, 12:38Good day Ben
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the matter has been escalated to the Legal and ***** supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the matter has been escalated to the Legal and ***** supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply22 Mar 2019, 12:38
Official
Good day Ben
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the matter has been escalated to the Legal and ***** supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the matter has been escalated to the Legal and ***** supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,