Telesales
Good Day, I am not sure if you are aware of how rude your telesales team is? I have been receiving calls from your telesales/marketing teams almost daily (Even though I have never been an MTN client). Today as I was very busy at work, I interrupted the gentleman to say that I was not interested in the offer he was trying to sell me. As soon as I had done this, he did not have the decency to say thank you or goodbye but decided to just drop the call. Now I don't know about you, but being from the service industry this is definitely not the way a person tries to gain new clients!! Teach your staff some manners!
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MTN South Africa's replyOfficial
22 Sept 2017, 07:29Thank you for your post.
We apologize for any inconvenience incurred.
MTN have a few Telesales groups to contact clients to introduce our products.
On the agent behalf MTN can only apologized for the inconvenienced caused and the service received from the sales agent.
Have a blessed weekend.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply22 Sept 2017, 07:29
Official
Thank you for your post.
We apologize for any inconvenience incurred.
MTN have a few Telesales groups to contact clients to introduce our products.
On the agent behalf MTN can only apologized for the inconvenienced caused and the service received from the sales agent.
Have a blessed weekend.
Kind Regards,
Alice van der Merwe
Best regards,