Telephonic Upgrade with MTN Direct

<p>Good Day</p> <p>I was contacted by an MTN representative/agent from a Durban number (031 - ********** ) to upgrade my contract with MTN. I received the phone on 10 Jan 2017 and trying to transfer info and contacts without success, we went to a MTN Shop who told me this is not an Android phone and is not a good "upgrade" compared to my existing phone.</p> <p>I phoned MTN on Sat 14 Jan 2017 to cancel the upgrade and they provided me with a ref number and said they will email the Agent to contactme. which did not happen. I phone MTN again on 17 Jan 2017 and I was given another reference number and they will email again - no response. I phoned MTN again on 24 Jan 2017 - another ref number - no response. on 26 Jan 2017 (another ref number) the operator told me to ask their reception to transfer me to MTN DIRECT who will assist.</p> <p> </p> <p>after holding for 20 minutes - I was able to speak to an operator who cut me off. I phoned again and the lady told me to take the phone to the closest MTN DIrect store and they will provide me with proof of returning the phone and then they will cancell the upgrade in order for me to select another phone/contract in its place.</p> <p> </p> <p>Today - 01 Febr 2017, our driver was able to go to MTN Direct in Morningside, which I was told is the closest to me (I am in Bedfordview) and now they cannot find any of the reference numbers that I was given by MTN and I am now told that the 20 day period has expired and they cannot accept the phone.</p> <p> </p> <p>I have spent so much time trying to get hold of MTN since I was told that this is not an Android phone and now because of their bad service, I cannot return the phone - which is brand new in the box.</p> <p> </p> <p>The tel number of the agent in Durban that phoned me originally - only has a voice mail message and you cannot get hold of an operator and I saw that this number has been reported as SPAM on the Internet as well.</p> <p> </p> <p>I have been with MTN for over 15 years and NOW I am getting such bad service.</p> <p> </p> <p>DO NOT UPGRADE YOUR PHONE TELEPHONICALLY - IT IS IMPOSSIBLE TO GET ASSISTANCE IF YOU HAVE PROBLEMS.</p> <p> </p> <p> </p>