1 reviews | Active since Sept 2017
Telephonic Upgrade
I did a telephonic upgrade on 4 August 2017 with MTN. Until 20 September 2017, 7 weeks later, I still have not received my handset. I have however been billed for it. I get a reference with every call & email, but nothing is getting done and I am also not receiving confirmation that I will be refunded for the incorrect charges. The manager is never available and call centre staff is not able to assist.
Thank you for your post.
We apologize for any inconvenience incurred.
We have contacted the DSV delivery group for assistance with the tracking of the device on *** they have confirmed that the device is with them. They will contact you for the delivery time. The order number ***
The account will be credited for the promo fee charges on the August and September invoices.
The credit will reflect next week on the account.
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
We have contacted the DSV delivery group for assistance with the tracking of the device on *** they have confirmed that the device is with them. They will contact you for the delivery time. The order number ***
The account will be credited for the promo fee charges on the August and September invoices.
The credit will reflect next week on the account.
Best regards,
Kind Regards,
Alice van der Merwe
Best regards,
Kind Regards,
Alice van der Merwe
Best regards,