Telephone Etiquette and Client Service - BAD

I was given the number ***to follow up on the status of my phone that I submitted literally a month ago for repairs. I did this through Truworths Clearwater. Today a consultant from Truworths called and gave me the abovementioned number to call. The number turned out to be MTN Collections not Repairs. <br> <br> And when I called at 11:38 today (25 March)...I was assisted by Tumi. And this is how she answers the phone:<br> <br> Yesssss...in a tone that says get on with it. I repeated the Yesssss after her hoping she'll see her wrong but no. She was arrogant for the duration of the call. And sounded like she was chewing gum in my ear!<br> Some humble pie would get you far Tumi. That's my free advice.<br>