1 reviews | Active since Nov 2017
Telemarketing
I had a telemarketer call me for some kind of new data thing.
After telling him ("Langa" he call himself) that I am NOT interested at all in his product. He attacked me telling me that this is not a joke and he is trying to work here and not in the mood for my jokes.
What in the actual ****!! I'm sorry your job sucks but attacking me because I said I am NOT interested is uncalled for. And this is not the first time I have had trouble with MTN. I order a phone it took them two weeks to actually order the thing so I cancelled the order!! They are *********** and should maybe train their employees what it means to give a service or do cold calling!!
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Sales Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Sales Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team