Telecommunication worthless

<p>After experiencing the most horrific ******* of my Galaxy S 6 edge plus in sandton at a Gaubus station waiting to go to rivonia . I did all the procedures to Claim another phone .Firstly i waited about 20 minutes at Mtn Fourways without anyone helping me then i decided to go to the The Mtn Checkers Fourways there , There Simepi was empathetic and assisted me . On Thrusday i dropped off my Claim form . i followed up this Monday on the call centre *** number only to find out my query has not been logged in , i called the Mtn Checkers to find out whats wrong the man I spoke to said he could not help me I had to wait for Simepi who was off which was fine</p> <p>today I called her only to be told it takes 2 weeks !!!! on the form and call centre it take about 24-48 hours my question is I am a branch managress and need to be on the phone constantly and need to use 2 phone what must i do</p> <p> i am still emotionally traumatised by my the ******* that happened last tuesday i do not have the energy to sit on a phone just to get hold of a call centre line that does not have opearors to answer, i have been on the line to call the insurance call centre since morning and noone is answering . I find this so unfair because when i took insurance to situations like this not to have another breakdown because the insurance is not reachable </p> <p>I am loyal customer but i am seriously thinking otherwise , better to get a buyout</p> <p> </p> <p>according to Simepi her logging reference is ***</p> <p>my Contract uses the number ***</p> <p>my Contract and contact number is *** /***</p> <p> </p>