GK
Gerhard K
1 reviews | Active since Mar 2013
24 Apr 2015, 09:37
Technician never showed up for appointment
Hello I had a technician called me yesterday to confirm time to come to my premises.<br> We arrange 8am 2015/04/24 I was waiting for him until 8:30am and he did not call to explain why he did not come. This is really rude from MTN and just expect people to be at home.
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Replies (1)
MTN South Africa's replyOfficial
11 May 2015, 11:34Hello Mr.G,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply11 May 2015, 11:34
Official
Hello Mr.G,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***