1 reviews | Active since Nov 2017
Technical services
Good day, my nos are ********** 478 I'm on the MTN top up contract and to this day after four days I can't login to mymtn active site and all other sites MTN provides for interaction. Today I bought an airtime voucher thinking I can convert it to data only to be told to lower my account usage, I did that and all other USSD codes I was given but nothing works. This is truly frustrating for a network I've been with for 15 years and everytime your services are dropping. The MyMtn app is useless it needs to be more revamped and user friendly and self help sites needs to be revamped and for them to be user friendly. Regards Amos Job ********** 478
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please call *** from your MTN number and our consultants will assist you with your technical challenges.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please call *** from your MTN number and our consultants will assist you with your technical challenges.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,