DA
Daphne A
1 reviews | Active since Apr 2016
15 Apr 2016, 14:42
Technical problems
About +- 2 mnths ago MTN had a problem with their signals, whereas if texting or calls u can't get thru or the txt comes back undeliverable a little while later. but you are billed for it. When I called them I was told they are quite aware of the problem, they working on it, will excalate to the Manager & refund my money. (R50) Up to now no calls or refund. In the week same problem, they could see messages din't go thru, but I was billed, same story will excalate to the Manager, but no one responds. promised to call me back or refund. (R80) When I called earlier on today, in the week I was put on hold for 25 min & the call was dropped. Today after the 5th call, I demanded to speak to the Line Manager, this woman would not put me thru, but demanded why I want to speak to this person. Quite clearly she did not want to connect me, then came back saying Lerato wants to know WHY? You just can't get any satisfaction speaking to the call center, I'm not sure why are there, they are of no help at all. This is not the 1st I'm losing airtime and they do not deliver on their promises! I'm disgusted!.<br>
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
18 Apr 2016, 22:41Hello Daphne Abrahams,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused the account and we see the request logged on your behalf was closed with comments stating that you did not have any SMS bundles available, however the SMS were charged from your airtime.
We will ensure that you are refunded for the airtime to your non-expiry airtime wallet and you will be able to use the airtime at your own discretion.
Once again we do apologize for any inconvenience caused caused.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused the account and we see the request logged on your behalf was closed with comments stating that you did not have any SMS bundles available, however the SMS were charged from your airtime.
We will ensure that you are refunded for the airtime to your non-expiry airtime wallet and you will be able to use the airtime at your own discretion.
Once again we do apologize for any inconvenience caused caused.
Regards
Tim
MTN Complaints Management Team
Best regards,
MTN South Africa's reply18 Apr 2016, 22:41
Official
Hello Daphne Abrahams,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused the account and we see the request logged on your behalf was closed with comments stating that you did not have any SMS bundles available, however the SMS were charged from your airtime.
We will ensure that you are refunded for the airtime to your non-expiry airtime wallet and you will be able to use the airtime at your own discretion.
Once again we do apologize for any inconvenience caused caused.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused the account and we see the request logged on your behalf was closed with comments stating that you did not have any SMS bundles available, however the SMS were charged from your airtime.
We will ensure that you are refunded for the airtime to your non-expiry airtime wallet and you will be able to use the airtime at your own discretion.
Once again we do apologize for any inconvenience caused caused.
Regards
Tim
MTN Complaints Management Team
Best regards,
DA
Daphne A's updateReviewer Update
08 May 2016, 05:09The CRO of MTN apologised promised to reimburse me in April. But as usual empty promises on their behalf, I'm still waiting it's about a month ago :(. SERIOUSLY!
DA
Daphne A's update08 May 2016, 05:09
Reviewer Update
The CRO of MTN apologised promised to reimburse me in April. But as usual empty promises on their behalf, I'm still waiting it's about a month ago :(. SERIOUSLY!