NV
Nathan V

1 reviews | Active since Aug 2017

07 Aug 2017, 13:08

Technical Problem Unsolvable by *********** Customer Service

<p>All networks can phone me except for Cell C numbers. They get a voice message saying my number doesn't exist? The problem started this year. I ported from Virgin Mobile to MTN Years ago. When I call MTN no one can help me. When I visit my local MTN store, no one can help me, When I tweet MTN, no one can help me!</p> <p> </p> <p>I've called Cell C who responded by informing me that I should contact MTN's Porting Department and request an unbarring code? No such department exists that I know of?</p> <p> </p> <p>I'm very frustrated as I have a lot of friends on Cell C who just cannot contact me?</p>

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Replies (2)
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Nathan V's update08 Aug 2017, 15:04
Reviewer Update

Hi Alice,

Thank you very much for responding & assisting with this matter.

Kind Regards

Nathan Venn

NV
Nathan V's update14 Aug 2017, 10:12
Reviewer Update

I would just like to say a HUGE thank you to the MTN Social Media Team! You are the only people from MTN that were able to help me and get this problem sorted. Everything is 100% now and I can finally receive calls again from my cell c contacts