Technical Issues
<p>So today, around 11:30, I received an SMS stating that my account has been suspended because of excess use.</p> <p>On calling customer service, they advised that there is a technical issue and there is nothing wrong. Around 14:00 all services were suspended and my phone was inactive.</p> <p>When visiting an MTN store, they advised me that today I used 1.1TBof data in 0:43min which costs around R15k</p> <p>On further investigation with the help of Ash Viren Udith the highest LTE speed that we should get is 30mbps, so in essence in 1 minute a person can only download 180MB. So in 0:43min, 7.74GB can be downloaded.</p> <p>How is that even possible??</p> <p>Please could this be rectified ASAP</p>
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MTN South Africa's replyOfficial
07 Oct 2016, 14:34Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response and for any inconvenience caused. Kindly note that we had a system error on the 27 September 2016 which was corrected the very same day. Your invoice has now been reconciled to the correct amount and we sincerely do apologise for that.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply07 Oct 2016, 14:34
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response and for any inconvenience caused. Kindly note that we had a system error on the 27 September 2016 which was corrected the very same day. Your invoice has now been reconciled to the correct amount and we sincerely do apologise for that.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,