Teach your employees customer service!!!!

<p>So after being made to run around like a headless chicken to claim for the insurance i took with MTN, i still do not see and progress. the only thing im told is that they changes service providers and its possible that my application was not captured... what the hell, ive been paying thid insurnace for over three years now. TOTALLY UNACCEPTABLE! I just visited the Hatfield branch where i initailly to the insurance only to be told that if pinnacle cannot find my policy then there is noting they can do. I, I and i repeat I, should call Pinaccle and find out... Then he walks away. mind you i sat there for over and hour waiting for service, the empyees keep going to the back office, peep out the glass window and walk in and out of the store... im sorry if this is the treatment that MTN gives its customers, then i want to stop the contract, dont care if they take the fone back. im sick and tired of the MTN Hatfield and Fesival Mall emplyees have. </p>