1 reviews | Active since May 2016
Talk but no action!!
<p>We have been into the Northgate store twice trying to cancel a sim and downgrade another. We have handed in all the necessary documentation and twice we have had "oh it must have missed the month end but it will be done before next month - we will make sure" That was 21 March, It is now 21 May and we are still being charged for the sim that was supposed to be cancelled and the high rate on the cell that was supposed to be downgraded. Not sure what more to do. Tired of excuses and tired of talking to nobodies that cannot actually make anything happend.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***3
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***3
Best regards,