Talifhani Mutengwe

Hi Hello Peter, MTN is The worse services ever in Telecommunications, I have sign up Additional contract last year 2019 for Sim only R499. Mtn made my life misery from that day when I add that contract they went and deduct (EFT) R1905. 51 in Dec 2019, R1656.01 in Jan 2020 and R1656. 01 in Feb instead of R7**. I made plenty calls to rectify all this payment. They ask me to check with the store I took my contract with to rectify my contracts by January 2020, they told me they can't find my contract from their files,a week later I took copy of my contract to the store they scan it. One can imagine if I didn't have my copy. I made several calls to them so that they update my contract. Then that was sorted in weeks (Feb 2020). I called MTN with reference number they gave me to confirm the changes, all was done then they calculated the amount that they need to refund me we confirm that by the 10th March 2020, that in 7 days I will get my refund. 7 days went pass I called again to follow up what is going on??? am I going to get my refund, lots of excuses from mtn. By 23 March 2020 I called again to find when are they paying refund still excuses on top of the other. Lock down started I struggled to get my calls through to speak to their consultants then yesterday on the 14th April I Managed to talk to them again, they excuses was that they changed system and refund details weren't updated. I ask how come you update my details but not my refunds. They always have excuses everytime you call them... We are very sorry for your inconvenience that's their best statement. MTN #we got you... By ***** that's what they mean to us.