CV
Charl V

1 reviews | Active since Sept 2013

01 Mar 2016, 08:20

Taking ******** debit orders from my account

I am going to take this case up as far as I can. I am going to start of by posting an article in the Sunday times. I am aware that it will cost me +- R4 000. <br> <br> I cancelled my contract back in November/October and they said it will be cancelled and the contract end date is 24/12/2015. I can understand that a debit order was due by end of December still and maybe January.<br> <br> So end of January there was a debit order of R195 where my normal debit order was R349 but now there was another one of R195????!!! They confirmed that my contract was ended and that my phone was switched to Pay as you go... for what reason are you still taking my money???!!!!!!!!!!!!!<br> <br> Wake up and refund my money or give my reasons why you are still taking my money???!!!<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply01 Mar 2016, 18:09
Official
Hello Charl_Vermeulen,

Thank you for your post

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

We have referred the matter to the retentions department for further assistance, you will be provided with feedback.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***